Why Us?
Six reasons why you should outsource your tele-service needs to our firm rather than utilize in-house personnel or other vendors:
1. SKILLED – We provide you with experienced, highly skilled, motivated sales and service associates.
2. PROFITABLE RESULTS – Our proven telemarketing methodology includes a comprehensive set of solutions that attract, acquire, retain and grow customers. Retaining and growing the customer base translates to increased profits for our clients.
3. QUALITY COMMITMENT – Each tele-services associate is monitored by our quality assurance team and/or by our management team daily. Completion and review of a thorough report on each monitored call is required. Strengths and areas for improvement are identified and reviewed with each associate; action plans are developed and implemented immediately afterward.
4. COMPLIANCE – Our top priority is being fully compliant, offering high quality, and practicing ethical tele-services. We digitally record the complete conversation on all calls and on all campaigns. The DVR’s are stored on servers, then backed up to CD/DVD media and stored for each contract period.
5. EXPERIENCED – With over 30 years of combined tele-services experience, our company’s exceptionally qualified management, support, and sales staff ensure the success of your project.
6. COST EFFECTIVE – We ensure consistent productivity at a reasonable cost and timely completion of your project. By outsourcing your tele-service needs to us, you lower your business costs by:
- eliminating employee benefits
- eliminating management and associate salaries and compensation
- eliminating training costs associated with employee attrition
- eliminating the costs for technology and equipment